Data Research from Alder Hey's Virtual Tour

Not opinion. Not theory. Actual patient and family feedback from the data capture form built inside the tour.

In its first year, the Alder Hey virtual tour has had:

 20,000+ unique visitors.

 3.5 minutes average engagement time.

 From the Alder Hey website and via QR Codes on patient correspondence families are using it before they arrive at the hospital.

With the phase two launch in January this year we can now gather real feedback captured directly inside the Alder Hey virtual tour experience.

And the early feedback is powerful:

85.7% rated the virtual tour Good or Excellent

100% said they were somewhat likely or very likely to attend their scheduled appointment after using the virtual map

76.9% said it significantly or completely reduced anxiety about visiting Alder Hey

That last point matters.

For children, young people and families, a hospital visit can be stressful before they even walk through the door.

·      Where do we park?

·      Where do we go?

·      What will the building look like?

·      What will the department feel like?

·      How do I prepare my child?

A virtual tour does not replace human care.

But it can remove uncertainty.

It can help families prepare.

It can make large hospitals feel less intimidating.

It can support accessibility and inclusion.

It can reduce anxiety before arrival.

And, over time, it may help Trusts tackle some of the wider challenges around missed appointments, patient experience and wayfinding.

This is why we built MediSites360; As a practical digital front door for hospitals.

The next step for us is to turn this early feedback into deeper clinic data research and measurable evidence Because if we can prove that better pre-visit information reduces anxiety, improves confidence and supports attendance, this becomes much more than a virtual tour.



It becomes part of the patient pathway.